Frequently Asked Questions
# Will this affect my company's relationship with Canada Post?
No, the promise made to you by Canada Post includes guaranteeing on-time delivery. If these guarantees are not met, they promise to refund your shipping costs. You are not receiving any extra benefits. This is part of their commitment to you for using their services.
# Is every package delivered late by Canada Post eligible for a refund?
Nearly all packages claimed for late deliveries will receive a refund from Canada Post. However, sometimes a refund may not be issued if Canada Post delivered the package late due to natural disasters, wrong address, and other rare circumstances.
That said, Canada Post does a good job of assessing the situation and issuing refunds accordingly.
# How long does it take to receive a refund from Canada Post?
Canada Post is actually pretty quick in sending refunds. They take roughly 10 days to send refunds directly to you once the claim has been filed.
In some rare cases, the refund process can take longer. We notify our clients more than a week in advance that a refund is on its way.
# How do I get my refunds for Canada Post?
Your refunds will be mailed to you by cheque directly from Canada Post. In some cases, depending on how you are setup, Canada Post may credit the refunds directly to your shipping account with them.
# Which Canada Post services qualify for refunds in case of late shipments?
Your late parcels qualify for a refund if they were shipped using the Expedited, Xpresspost, or Priority service. All of these Canada Post services come with a tracking number and on-time delivery guarantee. We automatically file for a refund if your items arrive after the expected delivery date.
# Why don't I just process refunds myself?
You certainly can. The trade-off is opportunity cost. If 10% of your shipments are potentially late, you will have to manually audit 90 on-time shipments to find the 10 late ones. If you have the people and resources to do this, then by all means you should. Most of our customers outsource this to us given our contingency-based model.
Furthermore, our automated system ensures you receive the refunds immediately. There is no room for human error. The process of claiming refunds from Canada Post is labor intensive; we add value by automating the entire process for consistent flow of refunds for every late shipment.